Due to Covid-19, we have decided for the safety of our staff to close the office until further notice. Email queries will be dealt with upon our return.
Parking Payments – for the protection of our customers and staff we have withdrawn the facility to pay for parking by cash or card at our site machines (other than a few selected sites). However, the option to pay online at our car parks through our website continues.
Refunds - Presently we are not in a position to process regular parking refunds but will endeavour to consider requests and, where appropriate, do so upon our return.
Parking Charge Notice Appeals - Any appeals received will be put on hold pending our response when our office reopens.
Contract Parking - If you have a current quarterly permit with us, we understand that you may have made payment for April or the whole quarter. For those car parks that have been closed for business, if you made payment intended to be for April’s parking we will instead treat this as paying for June – if you have paid for the full quarter we will now treat your payment as covering parking for the period June to August inclusive. We will endeavour to make individual contact with our corporate customers having more than 5 permits. Those customers who pay by Direct Debit will be contacted individually regarding the recommencement of payments.
Parking Permits for April to June 2020 - Please continue to use your current permit (January to March 2020) until further notice. We do not expect to send out new permits until the government announces a significant relaxation of the present lockdown.
Whitlingham Country Park – Please note that a select number of car parks have been re-opened with charges applying via our website only. The issue of Parking Permits for the 1st April 2020 to 31st March 2021 will be delayed. These will be sent out when our staff return to the office. In the meantime you will be able to use your permit from last year until the new one arrives.
We urge all our customers to stay alert and stay safe.
All the best from the staff at RCP Parking Ltd