Privacy Policy

PRIVACY POLICY

Introduction

This Privacy Policy explains how personal data is collected and used by RCP Parking Limited (company number:  02904876), RCP Parking (Brighton) Ltd (company number: 11458328), and any other entities within our group or under common ownership from time to time (together referred to as “RCP”, “we”, “us”, “our” throughout this Privacy Policy). 

At RCP, we respect your privacy and are committed to protecting your personal data.  We take data protection very seriously and will ensure that we uphold the trust that our customers and others place in us when they provide us with their personal information.

This Privacy Policy will inform you as to how we collect, use, handle and disclose your personal data, as well as telling you about your privacy rights and how the law protects you.   If you need any more information about our data protection practices, please contact us using the details below.

This Privacy Policy contains the following sections: 

1.         Important information

2.         Types of personal data we collect about you

3.         How we collect information about you

4.         What information we collect and how we use it

5.         Disclosures of your personal data

6.         International transfers

7.         Data security

8.         Data retention 

9.         Your legal rights 

  1. Important information 

Purpose of this Privacy Policy

This Privacy Policy aims to give you information on how RCP collects and processes your personal data, including any data you may provide when you contact us via e-mail, telephone, post or through social media or any data that you provide through our website (https://rcpparking.com/) when you pay for parking, pay for a parking charge notice (“PCN”), find a car park, purchase a parking permit, submit an enquiry or join our mailing list. 

Our website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Policy together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.

Controller

RCP is the “controller” for the purposes of data protection law, and is therefore responsible for your personal data.

As part of our commitment to you, we have appointed a data compliance manager who is responsible for overseeing questions in relation to this Privacy Policy and RCP’s data protection compliance in general.  If you have any questions about this Privacy Policy, including any requests to exercise your legal rights (see paragraph 9 below), please contact the data compliance manager using the following details: 

Contact details

If you have any questions about this Privacy Policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:

E-mail address: dataprivacy@rcpparking.com

Telephone number:  01603 620720

Postal Address: RCP Parking Ltd, 13 Diamond Road, Norwich, NR6 6AW

Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (“ICO”), the UK regulator for data protection issues (www.ico.org.uk). However, before doing so please make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand (using our contact details outlined above). The ICO will expect you to have done this before reviewing your complaint. 

Changes to the Privacy Policy and your duty to inform us of changes

This version was last updated in July 2026.

We keep this Privacy Policy under regular review and may amend it from time to time.  Please check back regularly to view the latest version.  Hard copies of this Privacy Policy are available from us on request.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

Third-party links

Our website may include links to third-party websites, plug-ins and applications.  Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy or notice of every website you visit.

  1. Types of personal data we collect about you

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data;
  • Contact Data;
  • Financial Data;
  • Transaction Data;
  • Technical Data; and
  • Marketing and Communications Data;
  • as more fully detailed below at paragraph 4. 

We may also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

  1. How we collect information about you

We may collect, use, store and transfer different kinds of personal data about you.  We collect and process personal data about you when you:

  • purchase a car park ticket, permit, future booking or season pass from us;
  • use one of our car parks;
  • locate a car park through this website;
  • pay for a PCN;
  • provide information in relation to, or otherwise administer, your car park booking, permit, season pass or PCN;
  • request information from us about our services;
  • contact us via e-mail, telephone, post or through social media;
  • take part in a customer survey;
  • submit an enquiry to us; or
  • join our mailing list.

Personal data is usually collected from you through direct interaction with us (either in person, by phone, by e-mail, by post, via social media or through this website).  For example, you will provide your personal information when you purchase a car park ticket.

We may on occasion collect personal data from our partners or third parties, such as the DVLA, other businesses or sub-contractors that we work with and collect personal data about you, who have provided your personal information to us, either with your consent or on an alternative lawful basis.

We may also collect personal data when you use our website, through automated technologies, analytics providers or search engine providers.  We use cookies to assist the site running as effectively as possible.  For further details, please see our Cookies Policy here: https://www.rcpparking.com/cookies.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of our contract with you, and you fail to provide that data when requested, we may not be able to provide our services.  If so, we may have to terminate our contract with you but we will notify you if this is the case at the time. 

  1. What information we collect and how we use it

The personal data that we collect will include:

  • Contact details including your name, address, telephone number, e-mail address, account log-in details and social media details;
  • Payment information, including credit/debit card details and bank account details;
  • Vehicle registration number;
  • Automatic Number Plate Recognition (ANPR) and CCTV images of you and your vehicle;
  • Location data (see below);
  • Contact history, such as any communications with us by telephone, e-mail, post, through our website or via social media;
  • Transaction history, including information about previous bookings and PCNs;
  • Marketing preferences; and
  • Technical data such as internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, session replay data and other technology on the devices you use to access our website.

We will only collect location data for the purposes of allowing you to identify car parks that are close to your location.  You can allow or deny “Location Services” on your browser settings. If you do not allow “Location Services”, then the function enabling you to locate nearby car parks will not work. The location data is not used or retained in any manner that would allow us to track your location.

We will generally use your personal data to:

  • Provide you with the information and services that you request from us;
  • Process car park bookings, car park permits, season passes and future bookings;
  • Process a PCN;
  • Contact you by post, e-mail, telephone and via social media regarding the services and information that you have requested from us;
  • Process financial transactions (including collection of payments, management of any additional charges and fees and administration of any refunds);
  • Create and administer your account on our website (https://rcpparking.com/);
  • Generally administer our relationship with you;
  • Respond to any enquiries that you submit to us;
  • Send you information by post or e-mail about new services, offers, updates and news (see the “Marketing” section below for further details);
  • Comply with our legal and regulatory obligations;
  • Keep a record of your relationship with us;
  • Prevent and detect fraud;
  • Provide customer service and support (including investigating complaints);
  • Train our staff and carry out quality control;
  • Review and improve our service;
  • Use data analytics to improve our website, marketing, customer relationships, user experience and our organisation in general; and
  • Administer and protect our website and our organisation (including troubleshooting, data analysis, testing and system maintenance and network security).

Lawful basis for using your information

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

  • Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
  • Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
  • Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
  • Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

Direct Marketing

You may receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving the marketing. 

We will not share your information for marketing purposes with any company or other entity outside of RCP, unless we have your opt-in consent to do so.

You can ask us or third parties to stop sending you marketing messages by contacting us at any time, clicking the “unsubscribe” button in the relevant e-mail or by opting-out of marketing communications in the My Account section of our website.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a booking or other contract for services that you have with us.

  1. Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in paragraph 4 above:

  • The DVLA to request details of the registered keeper of the vehicle in order to enforce non-compliance of our Parking Terms & Conditions (https://www.rcpparking.com/terms).
  • Debt collection agencies, including Trace Debt Recovery (and Moorside Legal), for the purposes of debt recovery and administering unpaid PCNs.
  • Other third parties such as POPLA, bailiffs and the Court Service in relation to the administration of unpaid PCNs and debt recovery.
  • Any suppliers and sub-contractors we work with to provide you with the services that you have purchased from us.
  • Service providers who provide IT, ANPR, CCTV, security, software, marketing, advertising and system administration services, including in relation to the processing of PCNs.
  • Third party agencies, such as credit reference agencies.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, experts, accountants, insurers and other third parties who provide legal, banking, consultancy, accounting, insurance and other related services.
  • HM Revenue & Customs, law enforcement agencies, regulators and other authorities acting as processors or joint controllers based in the UK who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses, carry out a restructure or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy. 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.  We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We do not and will not sell your personal data to any third party.

  1. International transfers

Some of our external third party service providers or partners may be based outside the UK, in which case, their processing of your personal data may involve a transfer outside the UK.

Whenever we transfer your personal data out of the UK to countries which have laws that do not provide the same level of data protection as UK law, we ensure a similar degree of protection is afforded to it by ensuring that at least one of the following safeguards is implemented:

  •  We may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement.

  •  We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law. Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place:

    - We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data.

    - We may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement.

  1. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.  

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available on request by contacting us using the details above. In some circumstances you can ask us to delete your data: see paragraph 9 below for further information.

  1. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including those specific rights set out below.  

  • Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. 
  • Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
  • Request restriction of processing your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios: (1) if you want to establish the data’s accuracy; (2) where our use of the data is unlawful but you do not want us to erase it; (3) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (4) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request transfer of your personal data to you or a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Right to withdraw consent where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
  • You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.  Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests.  In this case, we will notify you and keep you updated.